FAQs

Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments all major credit and debit cards such as Mastercard, VISA and Cash on Delivery.

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

All orders will be processed within 1 working days, excluding weekends and public holidays. Time stated is based on UAE.

The Standard courier delivery time frame is approximately 2 working days and the Express courier is approximately 1 working days from the time of placing your order. This is applicable only to all UAE deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Oudera ships products worldwide. We have tie-ups with various logistics companies that enable us toship products quickly and safely.

Oudera uses only all natural ingredients in its products. No toxins or chemicals are used.